Terms & Conditions

1. Booking & Payment

Deposit

  • Secure your holiday with a deposit of 20% per person or full payment. The deposit will be refunded if you cancel in writing within seven days of booking.

Balance Payment

  • Balance for your holiday in Greece is due eight weeks before departure.
  • Balance for your holiday in the Isle of Wight is due two weeks before departure.
  • To qualify for the Early Bird Discount for Greece, payment in full must be made by midnight, 27 February 2026

2. Cancellation & Transfers

Cancellation

  • Notification of the cancellation of your holiday in Greece must be made in writing. The following cancellation charges apply:
    • More than eight weeks before departure: deposit is forfeited.
    • 4 to 8 weeks before departure: 40% of the total fee is retained.
    • 2 to 4 weeks before departure: 60% of the total fee is retained.
    • 1 to 2 weeks before departure: 75% of the total fee is retained.
    • Less than 1 week before departure and/or on arrival: 100% retained.
  • In many cases, cancellation fees can be covered by your travel insurance.

Transfers

  • Subject to availability, you may transfer your booking to another holiday in the current season, provided the request is made at least eight weeks before departure. A £50 administration fee per booking will be charged for this transfer.

3. Flights

Responsibility

  • Skyros is not responsible for flight bookings, delays, cancellations, or any additional costs incurred as a result of these issues.
  • Consider booking refundable or flexible tickets in case of unexpected changes.
  • Ensure your travel insurance covers flight cancellations, delays and missed connections.
  • Use a credit card for your flight purchase for extra financial protection under consumer rights laws.

4. Equality, Diversity and Inclusion

Community Guidelines

  • Wellbeing – We support a holistically healthy environment: a compassionate, empowering  and inclusive community where every participant and staff member is valued, and where there is no place for prejudice or discrimination of any kind.
  • Expect Respect – We believe all members of the Skyros community have the right to participate, learn and work in a safe and supportive environment, free from discrimination, bullying or harassment of any form.

5. Liability & Insurance

Disclaimer

  • Staff cancellations, weather conditions, low bookings, maintenance work, mechanical faults, civil unrest or other situations outside of our control may make some amenities, courses, or facilitators temporarily unavailable. We reserve the right to make changes to the programme, transfers, courses and/or facilitators.

Liability

  • Skyros does not accept liability for any costs incurred due to cancellations, delays or changes caused by factors beyond our control, such as war, civil strife, natural disasters, technical problems with transport, or public transport issues.
  • Skyros is not responsible for medical or psychiatric conditions which may develop during or after the holiday. Additionally we do not accept liability for loss or damage to participants’ personal property.

Therapy

  • Skyros does not provide individual therapy. The holiday is not suitable for people who cannot take responsibility for their own wellbeing.

Travel Insurance

  • It is essential to take out comprehensive travel insurance. Your insurance should cover cancellations, trip interruptions, and medical emergencies. Please note the nearest hospital is on the mainland, and emergency medical transport could involve a helicopter or speedboat.

6. Force Majeure

  • In the event of circumstances beyond our control, including but not limited to, acts of God, natural disasters (such as earthquakes, floods, or fires), war, civil strife, government actions, pandemics, strikes, or other events that prevent the provision of the holiday, Skyros reserves the right to cancel, amend, or delay the holiday, as necessary.
  • In such cases, we will make reasonable efforts to notify you as soon as possible and provide alternatives where possible. However, Skyros will not be held liable for any costs, damages, or losses incurred due to these exceptional circumstances.
  • We strongly recommend that all guests have comprehensive travel insurance that covers situations arising from Force Majeure events, including cancellation, delays, and medical emergencies.
  • If your holiday is cancelled or significantly altered due to Force Majeure, we will offer you a full refund or the option to transfer to a future date, subject to availability and any applicable administration fees.

7. Financial Protection

  • Holistic Island Breaks Ltd has taken out insolvency protection arranged by International Passenger Protection. Cover is provided by the insurers, Liberty Mutual Insurance Europe SE and Axis Specialty Europe SE (UK Branch).
  • This protection applies in accordance with the UK Package Travel & Linked Travel Regulations 2018, Directive (EU) 2015/2302, or the local applicable law in the country of residence of the passenger, and covers passengers who book Package Travel Arrangements or Linked Travel Arrangements directly with Holistic Island Breaks Ltd.
  • In the event that travel arrangements are cancelled or cut short due to the insolvency of Holistic Island Breaks Ltd, this insurance may cover monies paid in advance and, where applicable, assistance and additional costs reasonably and necessarily incurred to enable the insured person to return to their original country of departure.
  • In the event of insolvency, please contact Sedgwick Claims Management Services as soon as possible, quoting the Policyholder name and reference TOFI UK 2026:
    • Online claims reporting: www.ippfinancialfailure.com/claims.asp
    • Telephone: +44 (0)345 266 1872
    • Email: ippclaims@uk.sedgwick.com
    • IPP Claims at Sedgwick, 14-16 Park Place, Cardiff CF10 3DQ

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